What this guide covers
Readers organising transport records concerning cargo loss, damage or delay.
A short questionnaire explains which records may matter and produces a document checklist. It does not assess eligibility or predict a case outcome.
Documents discussed in this guide
- Transport agreement and CMR consignment note
- Route, loading and delivery records
- Damage, loss or delay records
- Reservations, notifications and correspondence
When goods are lost, damaged or delayed during international road carriage, first check whether the CMR applies, whether the event occurred during the carrier’s period of custody, and which records are available.